Support Agreement
As a customer of Logmaster, you sign a support agreement for the visitor system. Support without an agreement costs 1350 SEK/hour. If you are an existing customer without an agreement, please contact us at office@logmaster.se or call 08-764 69 00.
For support, you can send an email with a description of the issue to support@logmaster.se or call 08-764 69 00. You can also find answers to some common support questions in our FAQ.
When our support department needs to assist you remotely, we use TeamViewer Quick Support. Click on the icon below and select “run”. Please provide the nine-digit ID and password to our support technician.
Support agreement grants you access to:
- Priority support.
- Updates and upgrades.*
- Free support via phone and email between 09:00-16:00.
- Remote assistance (incurs hourly rate for tasks such as reinstallation).
- On-site support billed hourly.
You can contact us regarding:
- Technical support.
- Operational inquiries and training.
- Hardware-related issues regarding label printers and barcode scanners.
- Reinstallation.
* For free upgrades to apply, the support agreement must have been active for at least 12 months.
We offer three service packages for our customers. You can choose the service level that suits your company’s needs.
Bas
- Free upgrades.
- Email and phone support.
Plus
- Free upgrades.
- Email and phone support.
- Option for on-site support.
- Discount on on-site support.
Premium
- Free upgrades.
- Email and phone support.
- Option for on-site support.
- Discount on on-site support.
- Guaranteed response time.
- Free on-site or remote support.